BDub Terms

Payment Terms
An invoice will be emailed to the primary job contact UPON COMPLETION of the job. Payment is due upon receipt of your order unless other payment arrangements have been agreed upon in advance.

Turnaround Time
Our standard turnaround time is 10 business days. Some orders with add-on services, specialty prints or customer-supplied goods may take longer. Your BDub account manager can advise you in this regard. Jobs will NOT be scheduled UNTIL final approval of a Work Order Confirmation is received via email. At that time, you will be provided with an estimated completion or ship date.

Deadlines/Rush Orders
If your deadline is closer than our standard 10-business-day turnaround, rush orders may be accepted if the current production schedule allows. Rush orders are subject to an additional rush charge per the schedule below:

·       5 to 7 business day turnaround: the greater of $50 or 15% of order total

·       3 to 4 business day turnaround: the greater of $100 or 30% of order total

Rush order deadlines are production deadlines and do not include shipping time. Please consider transit time when scheduling your order. Expedited shipping options are available.

Over/Under Run Allowance
Due to unpredictable and unpreventable circumstances in the production process, mistakes sometimes happen. BDub is not responsible for under runs within the under/over run allowance of 2% based on the total quantity of goods ordered. Everything within the 2% allowance of the ordered quantity will be considered acceptable for delivery. For this reason, we highly recommend ordering extra garments/units in each size needed if exact counts are required.

Please note that our Over/Under allowance increases to 4% for rush orders or specialty garments, meaning that exact quantities are not guaranteed.

Customer Supplied Goods
Some customers choose to source/provide products themselves for decoration. We are happy to accommodate our customers in this regard whenever possible; however, we do require a detailed list of each style, color, size and quantity being delivered at least 2 days prior to delivery. Once delivered, we will check in the delivery against the listed quantity. BDub is not responsible for shortages, mis-ships or manufacturer defects. Customer supplied goods must be received in their entirety at least five business days prior to the order’s scheduled production date in order to avoid a production delay.

Due to the additional labor and cost involved in receiving, un-bagging, sorting, and recycling packaging for customer supplied goods, we charge a small handling & recycling fee of $1.00 per unit for processing these items.

While BDub takes every precaution to prevent mishaps during the decoration process, we cannot be held responsible for the cost of damage to customer supplied garments and items.

Pre-Production Samples
If you require a pre-production sample with your exact decoration, that is not a problem; however, it may incur an extra cost and delay the production schedule. On large volume orders, a pre-production sample is often a good idea, and we may recommend it. It will assist you in confirming the correct design sizing, placement and colors before the whole order is run.

Pre-production sample cost:

·       Screen print pre-production samples: Sample Item cost + $50.00 per each imprint color/screen (+ shipping/handling, if applicable)

·       Embroidery pre-production samples: Sample Item cost + Digitizing Fee (based on stitch count) + $30.00 embroidery production cost (+ shipping/handling, if applicable)

If your order total exceeds $2,000, you may qualify for a pre-production sample at no cost. Please inquire with your BDub account manager if you are going to place a larger order.

Print Guarantee
We stand behind our work. Please check your order carefully and notify us of any problems within 48 hours of delivery. If, for any reason, we made a mistake decorating your order and it is not as agreed upon in your emailed confirmation, and falls outside these terms & conditions, please contact us right away to discuss the problem and possible remedies.